Question 1

Where do we ship?

Accepted Answer

At this time, we ship only within Thailand.

Question 2

What shipping options do you offer, and What do they cost?

Accepted Answer

We do offer several shipping carriers for example Thailand Post, Kerry Express, Flash Express, SCG Express, and J&T Express etc. which the standard ground shipping taking 2-7 business days upon locations. The Standard Shipping Rates are as belows;

Quantity (pcs.)	Shipping Rate (THB)
1	50.00
2-3	65.00
4-5	80.00
6-7	95.00
8-9	110.00
10 up	125.00

*Free Shipping Promotion apply when buying 1,000 Baht or more !!

Please be notified your shipping method at checkout. After any discounts have been applied and VAT inclusive. Please note that some addresses may not be eligible for expedited shipping. Please allow up to 2 business days for order processing in addition to the two-day shipping time.

Question 3

Can I change the delivery address, once I place my order?

Accepted Answer

If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at customerservice@ingrediox.com We will make every effort to ensure the correct delivery of your order.

Question 4

What if I cannot find my package?

Accepted Answer

Once your order has been shipped, you will receive an email containing tracking details. If you haven\'t received this email within a few days of your order, please check your spam folder. If your package is missing, please inspect your property to see if it was placed somewhere less visible. all the shipping providers offer proof of delivery, allowing you to track your package on their site and view a photo of where it was left. If the package still cannot be located, please contact us within 3 days of the delivery date shown in the tracking information at customerservice@ingrediox.com We will support and undertake the necessary follow-up actions. This process usually takes 2-3 business days.

Question 5

What should I do if my item arrives defective?

Accepted Answer

If your item is defective, please contact us immediately at customerservice@ingrediox.com with details and photographs of the defect. Do not discard the item, as we may need it returned for quality assurance and to process your claim. Depending on the nature of the defect and where you purchased the item, we may offer a replacement or refund. If the purchase was made through a third-party retailer, you should contact them directly for assistance.